The delivery date issued by USPS Tracking is not a guaranteed date for delivery. The carrier does not classify a package late until 21-days past its estimated delivery date. Outlier Inspired cannot be held responsible for any delivery delays incurred by the postal carrier, as this service is out of our control. Nevertheless, we will do everything we can to help you get your SkyDreamer as quickly as possible!
If you have not received your order 21-days after the estimated delivery date – i.e., estimated delivery date + 21 days – complete our customer care form and submit to firstname.lastname@example.org. Make sure you select – My order is late and presumed lost – from the dropdown menu. Our Customer Care Team will contact you normally within 48 hours.
We don’t want you to spend more time than is absolutely necessary in your helping us to resolve your issue. Therefore, we ask that you please do not submit your customer care form until after the 21-day period has past. There are two important reasons for this:
- First, there is the high likelihood that your order will arrive within the 21-day period allocated by our postal carrier.
- Second, customer service forms submitted before the end of the mandatory 21-day wait period are automatically flagged and deleted from our system. Therefore, this will only create more work for you as you will be required to resubmit your customer service form.
For International Shipments
The carrier tracks your international package to its last location in United States before shipping to you abroad. If your package does not arrive within 21 days of departing the United States, the carrier recommends that you please first contact your local post office and reference the USPS tracking number.